DHL Express Stavanger - Sola

Anne L. N.

DHL prøver seg på bløff for å slippe hjemlevering. Var hjemme, med dørklokken i funksjon HELE dagen da de hadde varslet at pakken kom idag. Så sendes det mail om at jeg ikke var hjemme, så de måtte legge pakken i henteboks, dette er bare sløvt og latskap. Det er heller ikke første gang . Elendig service.

mhtonheim

Om du skal få noe levert, pass på å ikkje være mer enn 1 minutt vekke fra leiligheten i 9 timer. Er mann rett nede i veien og sier man er der om 5 minutt kjører de fra deg og du får ikkje pakken før neste dag. Om man ringer de og spør om å få beskjed før bilen kommer vil man bli ringt når den står utenfor. Dårlig service av han som kjørte bilen. De vi snakket med når vi ringte inn var hyggelige

Ollie N.

Was called by someone who work here because of a package he wanted to deliver. He ended up yelling at me for not being home when he delivered and was angry when I told him to just leave it outside or in the mailbox. He wanted to put it outside and asked if the outside of my house looked like the one he was standing in front of. He got even angrier when I told him it wasn't my house and hung up when he found out it wasn't my package

Pers I.

Disaster! Avoid DHL for all cost!
They didn't show up the day that delivery was scheduled and didn't inform me about changes in their plans. I recieved a reciept conformoning the date and time for delivery. I ended up waiting at home for no reason. Next day while I was at work I got a call from one of DHL's employees yelling at me, unable to communicate in Norwegian or english telling me that they are in front of my house and hang up on me. How do you expect people to stay home and wait for å package with unspecified delivery date and time 9-18 or 13-17?
I live in Stavanger and now I have to go all the way to Sola DHL terminal for getting my package. They don't offer any other delivery points close to your home which is even more strange.

The Sola Terminal is open during office hours and monday-friday only!!

Olafur S.

Sender mange pakker til utlandet, vi brukte Bring før og det var rett og slett en katastrofe. Sender i dag mange pakker hver uke, Fantastisk tjeneste og firma.

Ole

Det er to ting man ikke kan stole på i livet.
Det ene er en fis, og det andre er at pakken man bestiller med DHL Express med sporing kommer frem.

Ina L.

One star review for the DHL Stavanger is way too much. They have an extremely poor service and extremely expensive. The personnel is irresponsible and unprofessional. I have paid a lot for express delivery, it's been 10 days and my product has not been reached the destination. The personnel made mistakes when registering my package and I am now wasting a lot of time and efforts calling them and writing tens of emails. It is extremely frustrating. There is no one person to hold responsible there. If I only knew, it would have been cheaper and way much faster to buy a plane ticket myself and deliver the goods. It's a totally crappy service. Do yourselves a service, never use DHL.

Artur S.

Before 2020 there was no problem. We receive message that package will be delivered the same day . Driver call 30-60 min before package delivery .
Now you receive message that package will be delivered same day . Driver don't call before arrival . (Not allowed by DHL new rules) Driver wait 2 min after door bell 🔔.
Customer service opend claim but in few days came back telling that everything ok and this is new rules .

If you want to pick up the package from Stavanger terminal you won't get Stavanger terminal number from customer service ( they are not allowed). You need to drive to the place by guessing if package still with driver or allready driver delivered package back to terminal.
Customer service also not allowed to call driver.

In short: central customer service useless .